Roadmap to Modern (RTM) Customer Service
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score …
Contact Centers Must Go Digital Or Die
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, …
Key Considerations of Delivering Intelligent Compliance
In this interactive multimedia research, read about compliance trends and hear IDC analyst Sean Pike discuss the benefits of Intelligent Compliance. Learn how to identify gaps in your compliance strategy, …
The Seven Essential Practices for Effective Business Continuity Management
Making changes to your business strategy can often create new risks. If your business continuity management (BCM) plan is not part of an organization-wide, integrated program, it may not evolve …
Vertrauen als starke Basis fr Erfolg
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Nur wenn das gewährleistet ist, können Sie Ihren Prozessen vertrauen. |
Answering The Call: 5 Best Practice Steps for B2B and B2C Convergence
New pressures are blurring the lines and transforming B2B and B2C customer requirements and expectations. This Aberdeen Group paper, sponsored by IBM, explores the growing challenges that companies face in the convergence of B2B and B2C requirements an…
Choosing the Right Software Implementation Partner
In most cases you have a choice of who will implement your software and the manufacturer is not always the best source. Hundreds of software implementation projects fail each year because the best implementation partner was not selected. This white pap…
Vertrauen als starke Basis fr Erfolg
|
Nur wenn das gewährleistet ist, können Sie Ihren Prozessen vertrauen. |
The Total Economic Impact of Citrix NetScaler: Cost Savings And Business Benefits Enabled By NetScaler
The purpose of this study is to provide a framework for businesses to evaluate the potential financial impact that NetScaler can have in their organizations based on results from existing customers.The study focuses on the value organizations can enabl…
Avoiding BYO Policy and Security Pitfalls
BYOD and mobile security are undoubtedly top of mind for many IT professionals today. This white paper, written in collaboration with TAL Global (a leading security consulting and risk management firm), highlights five case studies to illustrate commo…
