Instead of thinking about how to apply the insights of big data to business problems, we often hear more tactical questions, such as how to store large amounts of data or analyze it in new ways. This thinking is small because it focuses on technology a…
Lean and continuous improvement practices help people and organizations make improvement happen, so in honor of International Women’s Day, we wanted to highlight some women who have made a difference (and, in most cases, still are making a huge differe…
We spend so much time thinking about continuous improvement, talking about continuous improvement, and practicing continuous improvement that it’s no wonder it’s invading our personal lives. If you’re like us, careful examination of your home life will…
Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive, businesses must quickly and effectively …
Adapting Live Chat and Remote Support for the Connected, Multi-Channel European Customer Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when …
Do you know how safe your business is? Discover the crime trends and statistics from across the United States that all business owners should know. From the areas most impacted by crime to statistics regarding property crime, robbery, workplace violenc…
Do you want to reduce costs, increase efficiencies and enhance customer satisfaction?These are just some of the advantages of having an efficient self-service strategy in place.Did you know that Gartner predicts that by 2020 customers will manage …
The DocuSign technology is capable of impacting virtually every part of a business. However, when businesses purchase and deploy DocuSign, the focus is typically on adding eSignature to a core business customer-facing process as a first deployment.This…
The DocuSign technology is capable of impacting virtually every part of a business. However, when businesses purchase and deploy DocuSign, the focus is typically on adding eSignature to a core business customer-facing process as a first deployment.This…
Developing Global-Minded Leaders to Drive High Performance explores findings and the development approaches that distinguish top competitors in global business—the next practices that drive both organizational performance and effective glob…
