The Key to Building a Customer-Centric Team
80% of customers now view their experience as being of equal importance to the products they buy from a company. With the importance of customer retention, it’s also worth noting …
Long Live Customer Service! Your Answer To Great Customer Experiences
When it comes to customer service, customers will pay more for a better experience—so your communications can’t afford to fail. How do small teams handle this without a dedicated department? …
MetriStar Top Provider Award: Contact Center Platforms
The industry experts at Metrigy rate the best contact center providers in today’s market In this detailed award analysis from Metrigy, find out exactly how much RingCentral boosted contact center performance across …
How Telecoms Can Embrace The Omni-Digital Era
Using this information will help you to create an experience for your customers that is innovative for your business. This white paper provides advice on how telecoms can improve productivity …
Remote Agent Playbook
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to …
What Your Employees Need to Keep Your Customers Happy
Happy employees, happy customers Don’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated cloud communications and contact center solution, and …
The Innovator’s Guide to the Digital-First Contact Center
The digital customer service universe is evolving rapidly. Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is …
Cloud Contact Centers for Financial Services: Delivering Agility and Superior CX at Scale
The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and …
Managing Work from Home Contact Center Agents
As your organization navigates potential emergency situations that force agents to work remotely, RingCentral is uniquely positioned to help you continue to work as a team to serve your customers …
Why It Pays to Have a Single Vendor for Cloud Communications and Contact Center
Did you know integrating your unified communications and contact center can increase your revenue by 54%? A system that’s fully integrated gives your team the tools they need to streamline …
