In the world of business, a lack of speed can be fatal to your ability to compete. Perhaps that is why many organizations are embracing all-flash storage solutions for their …
Live Date: June 21, 2017 @ 2:00 p.m. ET / 11:00 a.m. PT Today’s digital businesses are incredibly dependent on their IT systems. Any downtime or service interruptions they experience …
Live Event Date: June 27, 2017 @ 2:00 p.m. ET / 11:00 a.m. PT Significant change is upon every industry, company and organization. You might be tackling the Art of …
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer …
Fully engaged customers spend more and stay around longer. Ultimately, if you treat them right, they’ll turn into advocates for your brand. As more companies turn their focus away from …
At Broadcom Limited, the IT department’s main priority is to improve employee productivity. As the company continued to grow through mergers and acquisitions, they looked for a solution that allowed …
Okta Adaptive Multi-factor Authentication is a simple, secure, and comprehensive authentication solution. It provides policy-driven contextual access management, supports a broad set of modern factors, leverages big data insights across …
Attend this Webinar to learn: How creating digital personas using IBM’s Watson fuels this type of digital interaction How to design virtual agents that have high customer service impact and …
MOBI had a premises-based telephone and contact center system which left a lot of points of failure. MOBI wanted one system to handle all interactions with their customers. MOBI has …
Employees crave the same user experience at work that they enjoy in their personal lives. Smartphones. Social media. On-demand everything. Enterprise organizations that rise to the occasion and meet these …
