Turn More Callers Into Customers
Did you know that 74% of consumers say they are likely to choose another business after a poor phone experience? When the phone rings, are you building relationships or driving …
Supercharge Your Growth
Are you ready to supercharge growth for your business? In this stress-free guide, you’ll learn how a virtual receptionist solution like Ruby makes it easy for you to: Optimize your …
How to Build a Risk Management Plan
7 Steps to Agile Risk Managment in the Age of Distribution The face of risk has never been more amorphous and elusive. Because the same technologies driving the digital revolution—AI, …
How to Upgrade Your Cyber Risk Management Program With NIST
Use This Checklist to Get Prepared There are many aspects to consider when looking to elevate your cybersecurity program. One consideration is which compliance framework to use. Some, like SOC …
5 Best Practices for Improved Risk Management
With Digital Transformation Happening at Lightning Speed, Keep Your Risk in Check Over the past couple of years, many organizations have taken a “transform first, ask (security) questions later” approach …
7 Best Practices to Modernize Your Third-Party Risk Management
Today’s challenging business climate – with its growing uncertainty, greater complexity and increasingly disruptive cyber threats – has been a wakeup call to improve third-party risk management (TPRM). For these …
Best Practices to Mitigate Vendor Risk Within Your Supply Chain
Vendor risk management (VRM), the process of identifying, analyzing, monitoring, and mitigating risks posed by third-party vendors, is only as good as the due diligence you put into it. That …
Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
How Performance Enablement Prevents Employee Turnover
Insights from the Betterworks 2022 State of Performance Enablement Report As an HR professional navigating the Great Resignation, continued employee turnover is inevitable. Our recent research suggests that some portion …
2022 Global HR Research Report: The State of Performance Enablement
Redefining performance management to develop top talent and reduce churn How can companies create a better employee experience, retain talent, and deliver the outcomes they need to thrive? We surveyed …
