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Research

IT Operations / Research / White Papers

Magic Quadrant for Unified Communications as a Service 2016

For the 5th year in a row, 8×8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why …

IT Operations / Research / White Papers

5 Reasons PBX is Killing Your Business

Your old PBX has served you well so why switch? After all, changing out your communications system is a big undertaking. However, it may be far riskier to stay with …

IT Operations / Research / White Papers

5 Reasons PBX is Killing Your Business

Your old PBX has served you well so why switch? After all, changing out your communications system is a big undertaking. However, it may be far riskier to stay with …

IT Operations / Research / White Papers

Empower Your Business with Continuous Communications

Key technology trends and user preference shifts are changing the way businesses communicate and collaborate today. Enterprise solutions must be simpler to deploy, more intuitive to use, and must enable …

IT Operations / Research / White Papers

Empower Your Business with Continuous Communications

Key technology trends and user preference shifts are changing the way businesses communicate and collaborate today. Enterprise solutions must be simpler to deploy, more intuitive to use, and must enable …

IT Operations / Research / White Papers

Why Cloud is Always Less Expensive and TCO Analysis

There is a misperception that cloud is more expensive. It’s a common error and is largely a result of applying premises-based best-practices when comparing solution alternatives. Because standard TCO studies …

IT Operations / Research / White Papers

Why Cloud is Always Less Expensive and TCO Analysis

There is a misperception that cloud is more expensive. It’s a common error and is largely a result of applying premises-based best-practices when comparing solution alternatives. Because standard TCO studies …

Downloads / Research / Sales & Marketing

Top Ways to Measure Customer Experience Webinar

Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what’s working and what you …

Downloads / Research / Sales & Marketing

Customer Experience Analytics Interactive Demo

IBM’s Customer Experience Analytics allows you to go beyond basic customer demographics and purchase history so you can better understand who your customers really are and what their experiences with …

Research / Sales & Marketing / White Papers

2016 From Data to Insights to Opportunities

Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s …

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