Video Collaboration in the Field: See the Path to Resolution
Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts? To …
2015 Remote Support Trends
Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include support for …
Five Ways Live Chat Boosts Company Performance
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. In this research by Aberdeen Group, you’ll learn how companies using live chat …
Productivity: Managing And Measuring A Workforce
Revealed – the habits of highly productive organizations! This 2015 Aberdeen Group global report explores the habits and strategies that highly successful organizations use to manage employee productivity, resulting in: …
Five Foundational Metrics for Meaningful Workforce Measurement Insights
The key to building an HCM measurement capability is a fundamental understanding of the difference between data and analytics, metrics, and measures. This report will discuss those differences and how …
Complex Compliance Regulations Raise the Stakes for Organizations
Raising the Stakes on FLSA Compliance Cases on the rise; wage recovery soaring; Affordable Care Act adding complexity. This white paper, developed in partnership with Jackson Lewis P.C., explores the …
Selecting an Automated Time and Attendance Solution
Finding a time and attendance solution that fits your business can be overwhelming and frustrating. But it doesn’t have to be. That’s why Kronos created this helpful guide, based on …
Snapshot Report: What Matters Most in a Remote Support Tool?
When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools found the …
LogMeIn Rescue vs. Bomgar
The differences between LogMeIn Rescue and Bomgar are clear, starting with the costs associated with new infrastructure, and the ongoing maintenance that an appliance-based tool like Bomgar requires. To gain …
Buyer’s Guide: Guide to Selecting the Right Remote Support Tool
Are you looking to implement an intuitive remote support solution that gives your support agents on‐demand productivity and quick resolutions to their ever‐evolving pains? As these remote support systems grow …
