Most Important Call Center Trends of 2021
Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other …
Talent Management: Niche Solutions vs Comprehensive Platforms
As the dynamics of the hiring market change, bet on a broader platform to provide a future-proof solution. How do you know if you’re investing in the best solutions or …
Five Ways Data-driven Analytics Investments Have Digitally Transformed Businesses
How are analytics investments improving your business? ESG recently executed an in-depth research study to better understand and quantify the relationship between the use of advanced analytics/artificial intelligence workloads and …
Why You Need Cloud Communications For Your Global Business
Success in today’s world knows no boundaries. From tapping into new markets to reducing production costs or leveraging regionally dispersed talent, going global offers powerful and attractive benefits. It’s not …
The CFO IMPERATIVE – Leveraging UCaaS To Drive Business Transformation, Optimize Spending and Enable Productivity in the Age of Work-From-Home
This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies.
Metrigy Security – What To Look For In A UCaaS Provider
When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from …
Comprehensive Cloud Security for Unified Communications
Across industries, the cloud is transforming the way organizations communicate and collaborate—internally as well as with customers and partners. By accessing one centralized communications system in the cloud, businesses can …
2024 – The Death of the Meeting?
The conventional meeting—in person, prescheduled, and time-boxed—is out of control. Over the past few years, meeting lengths, attendances, and per attendee costs have all increased significantly. But this trend cannot …
Optimize website performance and security in China
China is gaining recognition as the world’s most advanced ecommerce market. Shoppers in China are far more likely to research products, pay, and perform other buying journey steps online. However, …
Common Browser Isolation Challenges, and How to Overcome Them
Every security team wants to keep their employees and data safe from the latest threats. To accomplish that, many are implementing a Zero Trust security strategy, in which no application, …
