2019 State of the Cloud Report
The 2019 State of the Cloud Survey shows that multi-cloud remains the preferred cloud computing strategy. Almost every organization is using cloud at some level, with both public and private …
Essential Strategies for Managing Cloud Costs
As companies have increased cloud adoption over the past few years, public cloud spend has now become a significant portion of enterprise IT budgets. Easily accessible cloud infrastructure has enabled …
Driving ROI: The Case for a Proven IT Asset Management Solution
As IT hardware and software asset portfolios grow, it becomes increasingly impossible for asset managers to maintain adequate visibility of the portfolio, understand where all of the assets are deployed, …
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
Frost & Sullivan: Global Research Midsized Call Centers take a Digital-first Approach
The Internet has brought unprecedented choices, information, and convenience to customers. In turn, this has prompted businesses to evolve their customer engagement strategies. One of the most significant changes has been …
Automating Fax, Email & EDI Orders Into Oracle E-Business Suite Systems: How to Bring Speed, Visibility and Accuracy to Every Phase of Order Processing
In a perfect world, every sales order your company receives would be electronic. Each one would arrive in the same format, with all the necessary information clearly defined, and feed …
Overcoming the Challenges of AP Invoicing in Oracle E-Business Suite System: How to Increase Profit & Productivity via Automated Processing
In today’s increasingly high-tech and efficiency driven business landscape, internal processes such as accounts payable are being looked to as prime candidates for modernization. Traditional, paper-based methods of AP invoice …
Accounts Payable Field Guide: Oracle E-Business Suite: How to Treat the Top 5 Pains in Your AP Team
Who is this guide for? This field guide is for anyone who holds a leadership or management position within accounts payable (AP), and whose business runs an Oracle® E-Business Suite …
Six tips to future-proof your small or mid-sized business
Small and mid-sized businesses have a unique positioning that can give them a leg up on big business competitors—they’re adaptable and more able to grow and change with technology. As …
Genesys State of Customer Experience research – Bridging the gap between businesses and customers
The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on behalf of Genesys by an …
