This white paper examines how leading service providers succeeded despite overall market turbulence. It highlights results in each of the five Service Performance Pillars™ by comparing the Best-of-the-Best to all …
In today’s global economy, modern services organizations must constantly evolve to ensure they provide the talent, skills, and experience to deliver projects that meet or exceed their clients’ expectations. NetSuite …
As a service organization’s growth accelerates, its business model becomes more complex. This complexity results largely from a volume increase in billing, accounting, and projects under management. Optimizing processes with …
The growth engine of the world’s economy has shifted from manufacturing to project-based, people-centric services businesses. These businesses rely on project-based Enterprise Resource Planning (ERP), also known as Services Resource …
Today’s media landscape is constantly changing. The barriers to entry are down and new players are entering the market at a faster rate than ever. No one expects the pace …
The challenges that face media and publishing companies is in constant flux because new technologies emerge almost daily. With all the noise in today’s media industry, finance needs a flexible …
Advertising agencies must surmount a unique set of challenges. Like many businesses, they need to arrive at profits after their costs for resources. As predominantly project-based businesses, agencies must monitor …
Learn about finance and back-office leading practices from the experts at Services Performance Insights (SPI), and dig into real-world examples of how best-in-class financial management technology helps companies like yours …
Many things about business have changed over the last century, but the role of the telephone as a communications tool is not one of them. As voice and data communications …
Companies everywhere need their workforce to perform smarter, faster and more efficiently. Today, most businesses are struggling to enable truly seamless communication and collaboration across platforms, systems, and devices. Enter …
