Technological advances are transforming the way we connect, disrupting the status quo and creating huge turbulence. So how are CIOs managing their way through the mayhem? A recent study interviewed …
You don’t control your brand anymore. Your customers do. 89% of marketers say they expect to compete primarily on the customer experience by the year 2016 (Gartner) Whether you like …
There’s a new rising star in the marketing department: the customer marketer. Long a backwater marketing function responsible for sending customer newsletters and organizing user groups, customer marketing is undergoing …
Most B2B companies say the customer experience is a priority, but their teams are not prepared or coordinated enough to make this a reality. It starts with strong alignment between …
The rapid growth of Microsoft Office 365 is creating opportunities for IT managers to leverage Exchange Online as an efficient cloud-based email platform. But Office 365 also brings challenges, particularly …
There is a lot of industry buzz about key performance indicators (KPIs), but most contact centers are only equipped to optimize their KPIs locally. With the increasingly competitive global economy, …
Read this eBook to learn ways to increase the efficiency and productivity of your contact center. If yours is an existing contact center with infrastructure that has been built up …
Many companies are moving to a cloud-hosted customer relationship management (CRM) system and the Salesforce Sales and Service Clouds are emerging as the clear leaders. While countless companies use Salesforce …
Collaboration across the global enterprise. News Corp is expanding its media business to include online real estate services, digital ad tech, and marketing solutions. Okta helps all those business units …
Identity and access management (iAM) processes have always been convoluted. They affect many people (both customers and employees), systems, and teams, and this complexity makes it difficult to protect against …
