The Future Of Email Hinges On Context
Download this January, 2015 report to learn how you can evolve your email marketing practices and boost your business results. You’ll learn why today’s consumers ignore traditional emails — and …
The Changing Landscape for Customer Support and CRM
Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, …
Roadmap to Modern (RTM) Customer Service
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score …
Contact Centers Must Go Digital Or Die
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, …
Faster, More Accurate Decisions with IT Operations Analytics
The rise of the digital enterprise has created an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes, founded on the notion of control and …
Forrester Study: Capacity Management Benefits for the Cloud
In this study conducted by Forrester Consulting and commissioned by BMC, you’ll find out why 93% of US and UK IT decision-makers surveyed consider capacity management important or very important …
See Who Rises To the Top of the Dynamic APM Marketplace—And Who’s Defining Its Future
The APM market is booming, with 400+ vendors generating $4.6 billion in revenue, making it more challenging than ever to identify the best choice for your organization. This in-depth, data-driven …
Digital Business Requires Application Performance Management
As digital business operations transform your products, customer experience, and workplace, it becomes critical to manage the rising complexity of application delivery. In this study conducted by Forrester Consulting and …
The Seven Essential Practices for Effective Business Continuity Management
Making changes to your business strategy can often create new risks. If your business continuity management (BCM) plan is not part of an organization-wide, integrated program, it may not evolve …
Using the Cloud to Improve Business Resilience
Building and managing cloud resiliency solutions in-house is difficult. Many organizations prefer to work with a third-party technology provider for the development and management of cloud solutions.
