Healthcare’s efforts toward digital transformation were kicked into high gear during the pandemic. Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. L…
CPG&R companies require a level of precision in forecasting demand and planning capacity to meet the delicate balance of meeting customer needs at the lowest cost. To fully accomplish this requires an integrated and Optimized Sales & Operations…
Automation is changing the way organisations across the world function – bringing new levels of efficiency, accuracy and speed that are helping businesses to consistently deliver excellent customer experiences. Download our free eGuide to discover h…
Top brands understand there’s a new leading practice they need to master. We call it Mobile App Experience – MAX for short. And it’s transforming how businesses manage relationships with customers in every conceivable way. This eBo…
Download the report to find out actionable insights including: The reasons consumers opt in or out of brand communications Consumer preferences regarding the timing and frequency of receiving brand messages What personal informati…
Thousands of retail organizations are turning to an innovative, real-time retail strategy called event-driven architecture to streamline their supply chain and deliver hyper-personalized experiences to customers in the moment. Download your cop…
B2B buyers consume an average of 13 pieces of content before making a purchase, Allego has found. To increase conversion rates, marketers must produce effective sales collateral to help their organization’s sellers close deals faster and more …
Surveys show that customers are more likely to use companies that respond to reviews and less likely to use ones that don’t. For businesses, data gathering isn’t the issue. It’s after the data is gathered that the real challenge be…
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Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter what channel they use. Many contact centers are failing to meet their expectations. This whi…
