SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Organizations spend a great deal of time and effort in generating and converting leads by tracing customer journeys, mapping content to them, and delivering the best customer experience possible. However, these short-term wins are incomplete without th…
Enterprises can generate an average ROI of 6,469% via achieving successful online community engagement. Amazing, right? Having an online community is like inviting your customer avatar into your virtual store and having them come back every single d…
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies, advanced technologies now form the core of the modern customer service …
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what enterprise search used to be, what it is, and what it will be! If you are wor…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
Whether it’s chatbots, communities, IVR systems, or FAQs, customers expect round-the-clock access to support, and they prefer firms that provide it. This is why present-day businesses offer a plethora of self-service mediums. In 2020, self-service c…
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
