Personalization is touted as one of the core tenets of cross-channel marketing, and for good reason. Companies that provide an emotional connection with customers outperform their competitors by 85%. So, what’s the key to personalization? It starts …
How has the Covid-19 pandemic impacted consumers’ emotions, attitudes and behaviours? Based on data from over 100,000 people around the world, Streetbees’ free whitepaper reveals the four key groups that consumers have divided into and how brands …
Download Streetbees’ exclusive report to uncover the following: How have consumers in different markets been discriminated against, both in general and by beauty brands? How does this impact their purchasing behaviour? Skin lightening and white…
In order for organizations to deliver a unified customer experience, they need the appropriate technology platforms in place to allow customer-centric marketing strategies to be implemented. Customer Data Platforms and Data Management Platforms are …
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding customer conversations, every single one taking place daily, is what wil…
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes, and are critical to driving a positive agent and customer experience. …
We’ve condensed our know-how into a simple guide to set you up for success. It will help you capture meaningful feedback so that you can understand your customers better and present their stories back to your business to inspire action. Downlo…
The Era of Messaging, a new eBook from [24]7.ai, details how you can improve experiences and become more competitive with an integrated customer service platform, advanced AI technology, and a staff with the skills to operate them both. Downl…
You’ll learn why customers say they’re not getting the quality service businesses say they’re delivering. And you’ll discover how businesses harnessing the power of AI are becoming more successful. Download your copy t…
In this eBook you’ll discover: Why video is the answer for actionable and effective user research How video can address some of the challenges facing research teams What a good research process looks like Top tips for getting started …
