Business Email Compromise (BEC) is “one of the most financially damaging online crimes” according to the FBI1. It is a cunning form of email impersonation that, when combined with human error, can be incredibly disruptive and damaging. M…
The idea behind this ebook is to provide you with an insight into developing an online income. Using this concept, I work to build a number of income streams, each one bringing in a modest amount, which over time all adds up to a decent income. Use the…
Achieve highly targeted visitors via social media platforms. Gain a competitive edge over your counterparts, who are still engaged in decoding SEO-SMO techniques or involved with field professionals. Learn winning tricks that spell S-U-C-C-E-S-S for yo…
Research is clear: there’s a powerful correlation between how engaged your employees are and how customers feel about your organization and the services it provides. Learn from ICMI’s Strategic Advisory Board about the current trends and …
In 2023 Contact Centers are focused on staffing, skills, salaries, operations, processes, and technology. ICMI’s State of the Contact Center in 2023 research report will give you what you need to know as you plan your next career move (or decid…
As the temperature warms up, we’re all eager to enjoy meals al fresco. To make sure you don’t miss out on this profitable patio season, we’ve put together a checklist to help you gear up for delivering the top-notch food and service experie…
If you spend time and money on Digital Marketing, it is likely that you are adamant about measuring the results of your efforts. The way you measure your results will define how you optimize your campaigns and will be absolutely key to the success of y…
If you spend time and money on Digital Marketing, it is likely that you are adamant about measuring the results of your efforts. The way you measure your results will define how you optimize your campaigns and will be absolutely key to the success of y…
Customer service is a challenging proposition for telecommunications companies. Managing the service work performed by field crews involves directing a large and dispersed workforce, tracking and managing equipment, personnel, and technological assets,…
Becoming a Connected Enterprise: Supercharge traditional ITSM – deploy an enterprise solution with integration & automation Going Beyond IT – Making ESM a Reality For several years we’ve seen a migration away from simple IT Service Manage…
