Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding customer conversations, every single one taking place daily, is what wil…
In this article the authors describe how such an agile leadership team functions, how it differs from the conventional corporate-style executive committee and from other agile teams, and what agile means for senior executives’ day-to-day work liv…
Your event has changed from in-person to virtual, but that doesn’t mean you can’t create an unforgettable experience for your attendees. Here are 9 ways to make your next event memorable.Request Free!
What’s in the e-book: New ways to establish and cultivate meaningful relationships with your customers Tips for how to enhance virtual touchpoints that have replaced in-person interactions Insights into controlling your marketing costs while …
Let’s come together to fix this problem – and start walking the talk. At CCW Online: Customer Experience Trends, Challenges & Innovations, we’ll reveal the latest on what customers are expecting from the experience — and what it takes to deliver. …
A process that’s not always smooth, hear firsthand from Radial’s Senior Vice President, Technology Services, Prashant Bhatia, Chief Executive Officer of Dover Saddlery, Brad Wolansky, and Vice President of Planning and Allocation at Christo…
Understandably, a great deal of attention has been focused on the financial and operational challenges brands have faced in the past several months, which are significant. However, just as in good times, understanding and managing customers’ expe…
Healthcare organizations publish more content in more places than ever before. And healthcare marketers face unique challenges to make that content relevant, valuable, and consistent across multiple channels. Successful marketing depends on having g…
November 30, 2020 11:00 AM EST Trust is a brand’s most valuable asset. How can companies restore and rebuild trust after a dramatic shift in public perception? How should companies define values? How can they be disciplined in the expre…
When we talk about Bespoke Customer Experience, we’re talking about creating experiences that are uniquely tailored to the expectations of a given customer and that leverage the specific benefits of each engagement channel to deliver those i…
