Salesforce Research surveyed more than 2,000 business leaders, directors, and executives worldwide to discover:The changing role of analytics in business todayAreas where analytics usage is on the riseHow high-performing organizations approach analytic…
Even as businesses find new ways to create and track customer data, too many sales teams still can’t put that data to work. But smart organizations are realizing that data is their biggest competitive advantage, and analytics is how they can turn it in…
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For years, business has been divorced from data. Despite the undeniable advantages of data-driven decision-making, tools that give modern businesses a comprehensive — and comprehensible — view of their data are rare, if they exist at all.
Salesforce is about to change all that. Salesforce Wave Analytics is the very first in a whole new breed of analytics tools. This eBook will explore the four main advantages of the new Wave Analytics:
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It’s tempting to view social media and SEO as two separate entities, but in our experience these two elements of digital marketing are interwoven. Using appropriate search terms in your social media posts helps users find your most relevant conte…
It’s tempting to view social media and SEO as two separate entities, but in our experience these two elements of digital marketing are interwoven. Using appropriate search terms in your social media posts helps users find your most relevant conte…
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Join this live webinar with Jeanne Bliss, customer service expert and author, as she shares competencies for guiding your customer experience transformation. Discover:
Date: Wednesday, December 16, 2015 Time: 10 AM (PST) / 1 PM (EST) |
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Join this live webinar with Jeanne Bliss, customer service expert and author, as she shares competencies for guiding your customer experience transformation. Discover:
Date: Wednesday, December 16, 2015 Time: 10 AM (PST) / 1 PM (EST) |
The travel industry, like many others, has been disrupted by digital innovation. In this CX network whitepaper, we speak to Abigail Comber, Head of Customer, British Airways; Rueben Arnold, Senior Vice President Marketing & Customer Experience, Vir…
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Increasing the success ratio of a marketing campaign run by the UK’s fourth largest supermarket by 150% and changing the way Brazil provide transportation services to commuters is no easy task. However, Telefonica continue to take tasks like this in their stride as they dominate the world of telecommunication companies using insight from aggregated data to influence the businesses around them. Just how does Telefonica do it and better yet what lessons and top tips can you learn from them? In an exclusive interview with CX Network, Alejandro Moreno Maroto, Global Head of Innovation and Business Development, Telefόnica, shares how the company are forming cross-industry business partnerships and using smart analytics to change the business model of some of the worlds biggest brands like Morrisons and Nestlé. |
Are you working in the Travel and Leisure space and dealing with Customer Experience on a day-to-day basis? Do you want to learn more from the competitors and build B2B connections? Or simply want to stay ahead of the curve by being the first to follow…
