CMSWire Webinar: Building a Better Customer Support Experience

Wednesday, September 18 at 10am PST/1pm EST

Today, customer support must be prioritized as a key part of the overall journey. Each experience should contribute towards an accumulation of positive customer interactions and ultimately to their loyalty.

Are you making this happen?

Find out how!

Join CMSWire and Anand Rajaram, Director of Products for LogMeIn’s Support Solutions, for a live, 30-minute webinar. This exclusive conversation will detail the crucial criteria for making outstanding support part of a rewarding customer journey.

This webinar will cover:

  • Why organizations are replacing CSAT and NPS with more relevant metrics
  • Why support must be made a unique, personal experience—and what tools are vital to making this happen
  • Using the proper metrics, how you can view each customer interaction as part of the overall customer journey
  • How AI can empower support agents to bring precision customer interactions

Request Free!