Conversational Commerce: Driving Customer engagement and Business Growth

The convergence of digital channels, near ubiquitous use of mobile phones, and more seamless mobile payments have changed how business supports, services, and sells to customers.

Mobile commerce is emerging as a defining channel for many organizations, with research estimating that mobile will make up about 73% of ecommerce sales in 2021, and more than 10% of all retail sales by 2025.

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