Now more than ever, defining and optimizing your company’s customer service approach is of upmost importance. Statistics show that better service equates to better retention – and a mere 5% increase in customer retention can improve your company’s profitability by up to 75%.
Compliments of Storetraffic, this detailed infographic offers tips and best practices to increase your company’s customer service rating. Some of the principals detailed include:
- How to Take a Customer-Centric Approach
- How to Create a Customer Experience Roadmap
- How to Conduct Customer Research, Determine What Really Matters
- And much, much more >>
