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Is your enterprise giving its contact center agents and service teams the tools they need to delight your customers? What if those agents and teams could take advantage of automation and AI-driven tools that helped them access all the data and expertise in your enterprise when solving complex customer problems–avoiding the knowledge gaps, silos and tiered support structures that too often require customers to repeat information as they’re passed through multiple points of contact? In this webinar, you’ll learn how to seamlessly blend your front-line agents and service teams with the experts and resources that frequently are key to solving the difficult problems that customers still expect to be handled on the first call. You will learn:
Speakers: Kelsey Collins As a Product Marketer, Kelsey is dedicated to helping teams unlock their unfair advantage through the value of their technology investments with Slack and Salesforce. Robin Gareiss Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. |
