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Now more than ever, retaining customers and attracting new ones both depend on providing excellent customer service all the time, every time. Unfortunately, higher volume calls and less CSRs, a limited omni-channel experience, and disconnected field and customer service teams results in severely low insight, making it very difficult if not impossible to meet customer needs and expectations. Join us for this on-demand webinar as we discuss how leading Microsoft technology offers a unique opportunity for companies to measure and improve their customer experiences. We will explore tips and real-world experiences in how organizations like yours are using Microsoft technology to:
Speakers: Adam Borst, Customer Care Practice Director | PowerObjects, an HCL Technologies Company Bill Kern, Field Service Practice Director | PowerObjects, an HCL Technologies Company |
