Driving Down the Bank Efficiency Ratio: Despite Digital Adoption, Vast Improvements Remain

West Monroe surveyed more than 150 director-level executives across U.S.-based mid-market banks—entities with $1 billion to $250 billion in managed assets—to gauge the priority they place on boosting productivity. While consensus is clear, the results also revealed a stark perception gap in how successful efforts to boost productivity and lower efficiency ratio have been.

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