Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience.
However, it’s not just about picking up the phone and dialing a number these days. Today’s workers and customers connect with each other using several different channels, including team messaging, video, emails, chats, and more.
Microsoft Teams is the collaboration application of choice for many businesses, especially during the 2020 pandemic. As millions were sent to work from home, Teams became a critical tool for making remote work a success.
While Teams provides many essentials for collaboration, however, one feature has left many organizations hungry for a better solution: telephony. The built-in telephony features in Teams often don’t meet the needs of modernday enterprises. This causes them to explore alternatives.
As organizations recover from the pandemic, those who use Microsoft Teams will need a long-term telephony solution that meets the needs of today’s workplace.
