Executive Roundtable: Customer Experience Trends, Challenges & Innovation

Let’s come together to fix this problem – and start walking the talk. At CCW Online: Customer Experience Trends, Challenges & Innovations, we’ll reveal the latest on what customers are expecting from the experience — and what it takes to deliver. From journey mapping, to analytics, to technology, to digital engagement, to agent empowerment, you’ll know how to create the unbreakable connections that drive customer loyalty, advocacy and revenue.

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