Guide: Leading an Agent-Centric Contact Center

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Your ultimate guide to an agent-centric contact center. Attract and retain the best agents from everywhere using this expert advice.

Empowering your agents is key to driving business—but there’s a right way to do it.

In this guide, learn actionable lessons from industry guru Justin Robbins as he draws from case studies, incisive stats, and his own experience to help you:

  • Elevate CSAT and loyalty with better-equipped agents
  • Act on CX + EX insights with advanced, integrated tech
  • Cut costs through processes that optimize self-service

In addition, explore the five technical capabilities you need to revolutionize your contact center.

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