Hospital Sisters Health System Simplifies Scheduling Process | Case Study

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Hospital Sisters Health System (HSHS) Medical Group is a faith-based health system with 15 hospitals across Illinois and Wisconsin. After HSHS implemented a patient portal, only existing patients could schedule appointments online. New patients had to contact the HSHS call center in order to schedule an appointment. To ramp up patient acquisition and keep existing patients loyal, HSHS needed a solution that simplified appointment scheduling for its entire community. 

HSHS leveraged DocASAP to simplify visit reason options and navigate patients to the right provider. DocASAP replicates and automates provider specific scheduling intake rules, protocols and workflows to ensure real-time, accurate scheduling. 

Download this free case study to learn how HSHS: 

  • Expanded patient access across their digital channels.
  • Implemented automated email and text reminders to reduce no-shows.
  • Increased appointment volume from new patients. 

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