How a Rural Health System Achieved an Ideal Patient Experience with Digital Scheduling

A leading rural health system partnered with DocASAP®, part of Optum®, to further its mission of putting patients first. The partnership provides online appointment scheduling services to health care providers for primary care, specialty care and urgent care facilities.

Optum proposed that the client implement online appointment scheduling to create an easy, simple and frictionless avenue for booking appointments. The collaboration was to help the health system’s patient population quickly and conveniently access care.

Download this case study to learn how the client achieved these results:

  • Over 35,000+ new patient bookings in two years 
  • 53% of patients looking for an appointment were able to book same day.
  • A consistent 4% no-show rate amid the pandemic.

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