How Penn Medicine Meets the Demands of the Modern Patient Through Online Appointment Scheduling

Penn Medicine is one of the nation’s best hospitals, according to U.S. News and World Report. Penn Medicine’s employed primary and specialty care physician group saw an immediate need to improve patient access, attract new patients and increase patient retention.

Previously, Penn Medicine only offered online scheduling to existing patients through its EMR. To extend access to new patients, Penn Medicine partnered with DocASAP to reach patients from diverse digital pathways (health plans or healthcare content sites), and manage intake for specialists or ancillary services.

Download this free case study to learn:

  • How DocASAP collaborated with Penn Medicine’s operations team to launch online scheduling
  • How Penn Medicine developed specific criteria to navigate the patient to the correct physician and appointment time during the scheduling process. 
  • How Penn Medicine attracts, engages and retains patients.
  • How Penn Medicine measures patient behavior (demand), such as what visit reasons patients are seeking and when patients need an appointment.

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