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After Prevea Health implemented a digital strategy to modernize access to care, patient engagement across its other access channels needed to catch up. While patients who self-scheduled appointments online received actionable pre and post-visit notifications over email and text message, those who booked appointments via the call center or medical staff received automated phone calls or email notifications with limited capabilities. Prevea Health wanted to bridge this gulf in the patient experience with a single solution. Impressed with the dip in no-shows after implementing online scheduling and reminders, Prevea chose to implement DocASAP Actionable Reminders to send digital pre and post-visit reminder notifications across all of its access channels. Download this case study to:
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