How Prevea Health Reduced No-Shows with Digital Engagement

Prevea Health, a multispecialty health system based in Wisconsin, revamped its patient access journey from beginning to end. However, engaging patients before their appointments remained challenging because patients couldn’t easily reschedule, cancel, or prepare for their appointments without calling to Prevea’s call center.  

Prevea Health wanted to bridge this gulf in the patient experience with a single solution. They partnered with DocASAP to support configurable confirmation messages, directions, links to educational materials and digital healthcare forms. 

Download this ebook to learn how actionable pre-visit reminders:

• Lowered no-show rates, resulting in thousands of additional kept appointments. 
• Improved efficiency for Prevea Health staff members managing appointments.
• Created a consistent patient experience for all access channels, from online scheduling to the call center. 

Request Free!