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After Prevea Health implemented online scheduling to modernize access to care, patient engagement across its other access channels needed to catch up. Patients who scheduled appointments through the call center received different notifications than those who booked their appointments online. This fractured experience frustrated patients and created administrative burden for staff. Learn how Prevea Health leveraged digital appointment reminders across the entire organization to create a consistent appointment preparation experience and cut no-shows in half. This case study will also share how Prevea is using care driven outreach notifications to close care gaps and support their business objectives.
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