How to Build Customer Service Strategies

 

With each new customer interaction, promoted agent, and churned customer, you learn what works in your customer experience. And what doesn’t. But if you don’t have a strategy for putting your insights into action, your data is useless.

Research out of the University of Texas found increasing data’s usability by only 10% would result in an average revenue boost of $2 billion annually for Fortune 1000 companies.

Yet even with data trends marching forward, there’s lots of talk and little action when it comes to what happens after you harvest powerful data. Taking thousands of data points and turning it into something manageable can be extremely daunting. But, the only way to reach your end goal is to start. We’re defining a step-by-step process to build an actionable data strategy to drive your business forward.



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