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By deskless workers, we mean anyone whose job doesn’t require sitting at a desk all day—often also called frontline workers. This includes retail employees, construction workers, nurses and doctors, and everyone else at the front lines of your industry. Deskless workers make up 80% of the workforce, yet only 22% feel their job is important to the company vision. This is a pretty extreme divide. Research indicates that it stems from lacking both communication from leadership and access to modern tools. In most industries, deskless workers are the vast majority of employees. They are also often the ones making the product and/or interacting with customers. Despite this, they are neglected or ignored—especially when it comes to decisions about workplace tools. |
