IT service management for middle market growth

Join RSM as we dive into the captivating journey of a business’s IT evolution, from its humble beginnings to its current challenges. This engaging story is based on our years of hands-on experience in various IT domains. We’ll guide you through the transformation of a company that transitioned from manual processes to a complex technology landscape, tackling growth, automation and integration issues along the way.

By the end of this presentation, participants will be able to:

• Identify the symptoms of fragmented system architecture in a startup or growth environment.
• Explain the cost and resource challenges involved in overhauling an IT operating ecosystem to implement an enterprise-class solution.
• Explain the value of a consolidated, enterprise-class IT service management solution.
• Understand which ITSM processes typically are adopted and matured earlier for middle market organizations.

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