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To grow in the competitive Northern Virginia market, Inova needed to efficiently scale how consumers accessed care. However, its plan for rapid growth came with new pain points. Inova added more providers into its complex scheduling rules while relying on its call center as the primary channel for scheduling care. These inefficiencies created a frustrating experience for both consumers and providers. Patients left their appointments without the treatment they needed, providers lost an opportunity to treat a qualified patient, and Inova lost potential revenue to competitor health systems. Download this free casestudy to learn to learn how Inova:
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