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Inova Health System wanted to efficiently scale how consumers accessed care. They added more providers into its complex scheduling rules while relying on its call center as the primary channel for scheduling care. However, this became an issue when call center processes didn’t efficiently scale with provider growth, resulting in inaccurate appointments and poor provider matching. Inova leadership looked to DocASAP to offer accurate online appointment scheduling and patient provider matching. Online appointment scheduling available 24/7 could ease call volume and help operationalize and scale scheduling, while accommodating providers’ complex scheduling rules. To enhance the consumer access experience, Inova implemented DocASAP Online Appointment Schedule and Provider Search and Profiles to provide online appointment scheduling on its website. DocASAP also helped to boost efficiency by integrating with the Inova practice management system in real time. Download this free case study to learn how Inova
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