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Inova Health System is a nonprofit healthcare provider that facilitates 2 million patient visits a year in Northern Virginia. When Inova added more providers into its complex scheduling rules, call center processes didn’t efficiently scale with provider growth. This resulted in inaccurate appointments and poor provider matching, creating a frustrating experience for patients and providers. Inova partnered with DocASAP to expand patient access and complement the call center with online scheduling. Download this free case study to learn:
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