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To grow in the competitive Northern Virginia market, Inova Health System needed to efficiently scale how consumers accessed care. However, their plan for rapid growth came with new pain points. When Inova added more providers into its complex scheduling rules, its call center could not scale with increased patient demand. This resulted in inaccurately scheduled appointments, frustrating patients and providers alike. The health system needed a new solution to streamline scheduling and automatically navigate patients to the right care. Download this free case study to learn how Inova:
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