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To grow in the competitive Northern Virginia market, Inova needed to efficiently scale how consumers accessed care. However, its plan for rapid growth came with new pain points. The call center, Inova’s primary channel for scheduling care, struggled to meet growing patient demand and accurately match patients with the right provider. Inova leadership sought to expand patient access and complement the call center with online scheduling. They looked to DocASAP to offer accurate online appointment scheduling and patient-provider matching. Download this free case study to learn:
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