Leveraging Online Scheduling to Scale Access to Care in a Competitive Market | Inova Health System

Inova Health System needed to efficiently scale how consumers accessed care to say competitive in the Northern Virginia market. However, its call center could not accommodate the rapid growth in providers and their complex scheduling rules. 

Inova leadership looked to DocASAP to offer accurate online appointment scheduling and patient-provider matching. In addition to supporting the call center, DocASAP could also navigate consumers to the soonest available providers with matching criteria to help provide the timely care consumers crave.

Download this free case study to learn:

• Why Inova leadership sought to expand patient access to multiple digital channels, such as health plan portals and apps. 
• How DocASAP integrated with the Inova practice management system in real time.
• Key results from Inova’s patient access initiative, such as increased new patient acquisition and operational improvements. 

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