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In healthcare, the near-total shutdown of in-person elective care at the beginning of the pandemic disrupted patient access. The gradual resumption of patient-provider interaction has since paved the way for a remarkable surge in digital health. For the second year in a row, we have partnered with OnePoll, a leading research firm, to conduct a survey that offers an up-to-date understanding of consumer attitudes and preferences around patient access and engagement and shows how healthcare providers are meeting patient expectations. We are pleased to offer insights from DocASAP’s 2nd Annual State of Patient Access and Engagement Survey. Download this ebook to learn: A 10-step checklist for providers to go ‘digital-first’ A breakdown of healthcare consumer preferences for accessing care by age, gender, and more The percentage of healthcare consumers want to receive care virtually, in-person only, or both virtually and in-person after the pandemic The top channels that consumers prefer for pre-appointment, post-appointment, and other communications What matters the most to consumers now when searching for and selecting a provider |
