The meteoric rise of artificial intelligence (AI) is reshaping today’s IT paradigms. No longer relegated to the domain of data scientists, AI now stands at the forefront of human- machine interactions, accessible to both the broader workforce and consumers alike. The promise that AI represents for improving productivity, streamlining workflows, raising the bar for customer service, and reducing costs – just to name a few – is putting increased pressure on IT professionals tasked with leading AI transformation for organizations of all sizes.
This paper’s aim is to shed light onto the evolving landscape of AI, specifically in four areas:
1) Roadblocks to organizational success that can be addressed with the help of AI
2) Essential considerations when implementing AI-driven solutions
3) Preparing for the future as the horizons of AI expand, and as its role increases in cloud communications
4) How RingCentral helps customers navigate AI, making communications more valuable, building trust for deploying emerging technologies, and turning conversational data into actionable insights
