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As hospitals navigate the path forward, bracing for an uncertain future means preparing for an inevitable wave of flu-like illnesses in the fall and winter months. The resurgence of COVID-19 during a typical flu season, while providers are managing normal elective surgery volumes, procedure caseloads, and emergency room admissions, will require a delicate balance among space, staff, and supplies with careful attention paid to surge capacity planning. If we are to forge ahead in this “new reality,” we must consider how traditional hospital workflows will adapt and be strengthened by real-time communication, and what additional resources might be required to manage this “perfect storm” in healthcare. Amid the pandemic, the question was raised: How would rounding programs evolve and maintain momentum in light of the COVID-19 crisis? The clinical team at CipherHealth is in contact with frontline workers at hospitals and health systems across the country every day. We wrote this e-book to outline best practices and workflows we have developed to help our trusted partners adapt their patient engagement efforts at a time when effective and purposeful communication is needed most. |
