Questions to Ask Vendors That Say They Have ‘Artificial Intelligence’

AI is heating up the customer experience. In fact, Gartner states that “by 2020, artificial intelligence will be used by a least 60% of organizations for digital commerce and 30% of revenue growth will be attributable to AI”.

With more than 1,000 vendors describing themselves as “AI vendors”, or saying they employ AI in their products, business leaders must ask questions to elicit what AI is and isn’t, and what differentiating value is present. By 2021, 30% of revenue growth will include AI technology. However, according to Gartner, not all AI is created equal – So how do you know what’s right for your business?

Recommendations include:
  • Ask the vendor how AI makes its products superior.
  • Demand a demonstration (not just a presentation) of how the vendor’s product uses AI.
  • Require the vendor to describe the AI techniques used.
  • Investigate what data and computer requirements are needed to use the AI-enabled solution, especially in terms of building the models and implementing the technology.
Read the full report to learn how to ask the right questions and ensure you work with the vendor with proven results.

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