Say This, Not That: The Language of Customer Support

Please. Thank you. Feedback. I’m sorry. Inconvenience.

Some of these words and phrases should come out of your support agents’ mouths…and others should NOT! Discover the amazing customer support benefits of using language that’s more friendly, open and — above all — human.

What you will learn:
  • Language tips for modernizing customer support
  • What to say and what to keep to yourself
  • How language can radically improve customer satisfaction
  • What your customers really want from you (hint: not “professionalism”)
Speaker:
Sarah Hatter, Founder of CoSupport

Moderator:
James Hilliard, GoToAssist Evangelist
President of Hilly Productions, Inc.

Request Free!