Service Desk Management and Automation

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Service desks are now more accessible than ever, which increases the workload for the service desk staff but may not correlate with any increases in IT budget. And although more users are relying on self-service, many of the requests made are still fulfilled manually. Handling service requests or issues manually leads to high costs and unnecessary delays.  Where possible, automated fulfillment of common IT-based requests can drive down costs while greatly improving customer satisfaction.

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