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The past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. A new “digital” workforce, we’ve been told, will be running much of the show. Management will only be interested in data and the story it tells, and the ‘services’ role of Shared Services will be automated away. The reality, as you all know, is that the fundamentals of Shared Services – providing cost-effective, reliable support to the business – still count. So this year we are bucking the trend to lead with what you might call an antidote to the craziness. We are not focusing on digital or robotics or virtual. This 2017, SSON’s has gone Back to Basics and the results are finally in and you can get them here today! |
