The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams are no longer only focused on break/fix; they are being tasked with creating proactive, personalized, predictive service offerings.
Download this report to learn more about the key trends in support service and how to create a support strategy that empowers your customers- both internally (employees) and externally (end-users).
